Returns & refunds.

Our 30-day scent guarantee

For body butter bought directly from AM/PM, contact us within 30 days of delivery if the scent is not for you.

• At least 75% of the original body butter must remain. Empty jars and jars with more than 25% used do not qualify.
• Return the product in its original AM/PM jar, with the lid securely closed. Opened jars are accepted under these conditions.
• Include your order number or another proof of purchase.
• Send the jar back within 14 days after notifying us.

For an eligible return, we refund the price you paid for the returned product. The voluntary guarantee does not refund the original delivery charge unless your statutory rights require it. We do not deduct a fee simply because you opened the jar to try the scent.

How to arrange a return

Contact us with your name, order number and the product you want to return. We will provide the return instructions. Pack the jar securely to prevent leaks and keep your postage receipt.

You do not need our permission to exercise a statutory right of withdrawal. Any clear statement that you wish to cancel is sufficient.

Return postage

Return postage arrangements will be confirmed here before ordering opens. Faulty or incorrectly delivered products are returned at our expense.

Return address

Our return address will be published here before ordering opens.

Your statutory right to cancel

For distance purchases where the statutory withdrawal right applies, you can cancel without giving a reason up to 14 days after delivery. After notifying us, you have a further 14 days to send the goods back.

Our 75%-remaining condition applies only to the additional scent guarantee. It does not limit your statutory cancellation rights or your rights where a product is faulty, unsafe or not as described.

You may use this wording when contacting us: “I am withdrawing from my purchase of [product], ordered on [date] and received on [date]. My name is [name], my address is [address] and my order number is [number].” Add the date of your notice. You do not have to use this wording.

Refunds

For statutory withdrawals, we refund within 14 days of being notified. We may wait until we receive the goods or evidence that they have been sent back, whichever comes first. If you cancel the whole order, the refund includes our least expensive standard delivery charge. Any extra cost of an upgraded delivery service is not refunded.

For eligible returns under the additional scent guarantee, we refund the product price within 14 days after receiving the return. Refunds go to the original payment method, without a refund fee.

Something arrived wrong?

If your order arrives damaged, faulty or incorrect, contact us and describe the issue. A photo can help, but it is not a condition for exercising your legal rights. We will arrange an appropriate remedy and cover necessary return costs. These rights are not limited to our 30-day scent guarantee.